ERIC Number: ED422639
Record Type: RIE
Publication Date: 1998-Apr
How To Deal with Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy.
McEwan, Elaine K.
Few school principals receive training on how to handle problems with parents. Strategies that principals can use for dealing with such problems are presented in this book. Chapter 1 describes the parents of today's children and discusses the critical issues that cause misunderstandings in schools. Next, strategies for defusing parents who are angry, troubled, afraid, or just plain crazy are offered, followed by a problem-solving process that can be used in any situation. Some of the points emphasized include reflections on why parents act the way they do, what are the best ways to handle parents who are worried or worked up, how to handle the rare but not uncommon parent who is crazy, and how to use encounters with parents to grow as a professional. The next chapter looks at a school's environment and shows how to discover whether the principal and his or her faculty are unwittingly encouraging unhealthy communication in the school family. It includes discussions on identifying school sicknesses, how to spot a healthy school, and steps to be taken if a school's environment is unhealthy. The last chapter, on proactive steps, includes 50 suggestions for fostering a supportive and involved parent community. (Contains 50 references and an index.) (RJM)
Descriptors: Conflict Resolution, Elementary Secondary Education, Guides, Parent Attitudes, Parent Grievances, Parent School Relationship, Principals, Problem Solving, School Administration
Corwin Press, Inc., 2455 Teller Road, Thousand Oaks, CA 91320 (paper: ISBN-0-8039-6525-7; $$18.95; cloth: ISBN-0-8039-6524-9 ($43.95).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A