ERIC Number: ED422626
Record Type: Non-Journal
Publication Date: 1998
Reference Count: N/A
Maximizing the Value of 360-Degree Feedback: A Process for Successful Individual and Organizational Development.
Tornow, Walter W.; London, Manuel
Ways in which organizations can enhance their use of "360-degree feedback" are presented. The book begins with a review of the process itself, emphasizing that 360-degree feedback should be a core element of self-development. The book is divided into three parts. Part 1 describes how to maximize the value of the process for individual development, defining the process and providing information on how its basic elements can be enhanced by making it part of a development program. In part 2, the benefits of the process are explored, as are the major ways that it can promote organizational development, can involve customers in the process, and can graft 360-degree feedback into a continuous learning culture. The last part presents the evaluation process from administrative and technical perspectives, providing an evaluation of alternative designs for feedback instruments, discussing what is involved in applying the process in different countries, and addressing the question surrounding success. The text concludes with an overall view of the challenges of using the process, and it reflects on issues surrounding the use of 360-degree feedback. (Contains approximately 300 references and an index.) (RJM)
Descriptors: Behavior Change, Feedback, Human Resources, Individual Development, Management Systems, Organizational Development, Organizational Effectiveness, Organizational Theories, Performance Based Assessment
Jossey-Bass Publishers, Inc., Publishers, 350 Sansome Street, San Francisco, CA 94104 ($42.95).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Center for Creative Leadership, Greensboro, NC.