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ERIC Number: ED422100
Record Type: Non-Journal
Publication Date: 1998-Jul
Pages: 32
Abstractor: N/A
Reference Count: N/A
Conflict Management: Action Research.
Kammerer, Ann
This study examined the use of Conflict Managers, a program teaching students communication skills and the ways to apply these skills to resolve their own conflicts. Participating were 33 fourth and fifth graders from middle class families and with varying academic abilities. Of the participants, 23 were Caucasian, 4 Asian-American, 1 African-American, and 6 Hispanic-American. All students spoke English as a first language. Twelve students' parents were divorced. The Conflict Managers program was comprised of 4 weeks of training, in which students took a pre- and posttest, participated in group activities dealing with perspective-taking, nonverbal communication, the mediation process, "I-messages," and problem-solving practice. Teaching methods included role play, homework, and lunch meetings. Students were on duty as Conflict Managers in red vests or shirts, readily identifiable by classmates. The posttest findings indicated that following the training, students showed greater understanding of conflict as natural and potentially positive. Resolutions were obtained to 40 out of 46 conflicts; however, not all of the resolutions were positive. Findings suggest that additional training was needed to assist students in developing better resolutions. Although some students did receive additional training in listening skills, conflict styles, and problem identification, the impact of this training had not yet been determined. (Contains 17 references.) (KB)
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A