ERIC Number: ED420320
Record Type: RIE
Publication Date: 1998
Customer Friendly Libraries in a High-Tech Age. [Videotape].
Baltimore County Public Library, Towson, MD.
This videotape discusses how technology is rapidly changing the roles of information providers. It is important that information professionals continue to provide good customer service while helping the public feel comfortable with new technology. This videotape covers issues common in libraries today: making time for adequate staff training; managing computers for public use; helping customers feel comfortable with new technology; and preparing for potential problems. Four stop-tape audience reaction vignettes promote discussion of customer service issues. (AEF)
Descriptors: Change, Computers, Educational Technology, Information Scientists, Information Services, Information Sources, Information Technology, Library Role, Library Services, Staff Development, Technological Advancement, Training
Baltimore County Public Library, Library Video Network, 320 York Rd., Towson, MD 21204-5179; toll-free phone: 1-800-441-TAPE ($130, prepaid orders shipped free).
Publication Type: Non-Print Media
Education Level: N/A
Authoring Institution: Baltimore County Public Library, Towson, MD.
Note: Closed captioned.