ERIC Number: ED419332
Record Type: RIE
Publication Date: 1998-Apr
SEA Complaint Management Procedures: A National Survey.
South Atlantic Regional Resource Center, Plantation, FL.
This report summarizes responses to a national survey of state education agencies (SEAs) concerning their complaint management procedures. Twenty-two states responded. Responses are summarized for each state to questions which addressed the following concerns: (1) the number of full-time equivalent (FTE) personnel responsible for implementing the due process hearing system at the state level; (2) the number of FTE personnel responsible for implementing the mediation system at the state level; (3) the number of FTE personnel who investigate complaints; (4) how the SEA monitors an LEA's (local education agency) compliance with the results of a complaint investigation and a due process hearing; and (5) whether the SEA provides technical assistance to LEAs on due process hearings, mediation, and complaint management systems. The following states' responses are included: Alabama, Alaska, Arkansas, California, Colorado, Florida, Georgia, Iowa, Kansas, Kentucky, Maryland, Michigan, Missouri, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Texas, Utah, Virginia, and West Virginia. Contact information for each of the states is also provided. (DB)
Descriptors: Administrators, Compliance (Legal), Conflict Resolution, Disabilities, Due Process, Elementary Secondary Education, Grievance Procedures, Hearings, National Surveys, Personnel, Questionnaires, State Departments of Education, State School District Relationship, Technical Assistance
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Sponsor: Special Education Programs (ED/OSERS), Washington, DC.
Authoring Institution: South Atlantic Regional Resource Center, Plantation, FL.