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ERIC Number: ED419260
Record Type: Non-Journal
Publication Date: 1998-Apr
Pages: 53
Abstractor: N/A
Reference Count: N/A
Ad Hoc Gatherings for Informal Problem Solving: Ordinary Conversation with Co-Workers as Labor for the Company.
Mangrum, Faye Gothard; Wieder, D. Lawrence
An ethnographic study examined a distinctive and recurrent form of problem solving interaction that has been previously unreported in the organizational communication and problem solving literatures--Informal Problem Solving Meetings (IPSs). The fact that participants in IPS meetings themselves neither name or ordinarily formulate Informal Problem Solving or Informal Problem Solving meetings is an aspect of these phenomena's elusiveness and is a distinctive and consequential feature. Conversations at a high-technology firm were collected and transcribed, participant observations were recorded in field notes, and interviews were conducted. Results indicated that Informal Problem Solving at this site occurs against a backdrop of frequent meetings of many different kinds in a setting in which many of the staff were trained in formally instituted problem solving methods used in formally scheduled and planned meetings. Results also indicated that (1) the meetings were ad hoc gatherings; (2) the internal organization of the IPS meetings contrasted with that of standard formal meetings; (3) IPS meetings were intrinsically located within the encompassing organization; and (4) features of IPS meetings contrast with those of formal meetings and "grapevine talk." (Contains 41 references and 17 notes.) (RS)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A