ERIC Number: ED419168
Record Type: RIE
Publication Date: 1998
Meeting Employers' Needs: How One-Stop Centers Can Attract Business Customers. Business Assistance Note #6.
The U.S. Department of Labor's One-Stop Career Center initiative is part of the movement of governments to increase the quality and efficiency of their services. One-stop centers bring together public and private resources to meet individuals' and employers' human resource development and labor market needs. In order to meet employers' needs, one-stop centers must do the following: deliver the services employers most want, such as employee recruitment, assessment and testing, referral, training, and labor market and wage information; provide an environment that encourages employers to work with one-stop centers; and develop systems that ensure quality services, efficient operations, and an accessible, customer service approach to delivery. Employers also expect business-like management, evaluation, and accountability. Ten keys to success for one-stop centers include the following: (1) recruiting a large and varied pool of job applicants; (2) testing basic skills; (3) screening applicants; (4) knowing the skills needed in the local job market; (5) providing accurate labor market information; (6) providing a variety of means for accessing a center; (7) having a customer service orientation; (8) having a probusiness image; (9) making one-stop centers like a business; and (10) developing performance indicators and evaluating the effectiveness of services. (KC)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Sponsor: Department of Labor, Washington, DC.
Authoring Institution: National Alliance of Business, Inc., Washington, DC.
Note: Product of the National Workforce Assistance Collaborative.