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ERIC Number: ED418706
Record Type: Non-Journal
Publication Date: 1997-Feb
Pages: 14
Abstractor: N/A
Reference Count: N/A
Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee.
Schlabach, Marty; Callais, Donna; Davis, Phil; Kehoe, Bill; Trelease, Ben
In July 1996, the Library Director of Cornell University's Mann Library formed a working committee to explore the technology solutions to providing a library presence with remote users. The committee began its explorations by brainstorming possible services that would utilize technology to bring the library closer to the remote user. After brainstorming ideas, a number of software/technologies were listed that could support some of the service ideas generated. Next, the feasibility of the campus network supporting the widespread use of audio and video was evaluated. Recommendations focused on: more dynamic Web pages; electronic reference document delivery; text/chat, audio and video communication; desk staff viewing and controlling user's screen; and interactive map or tour of the library. The committee's recommendations are made with the understanding that its work represents the first steps in the development of new services for remote users, but future implementation groups will be required to more thoroughly research, design, and create the products. (AEF)
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A