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ERIC Number: ED416769
Record Type: Non-Journal
Publication Date: 1998
Pages: 85
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Direct Loan Evaluation. Assessment of Department of Education Administration: Academic Years 1995-96 and 1996-97. Summary Report.
Macro International, Inc., Calverton, MD.
As part of a 5-year evaluation of the William D. Ford Federal Direct Loan Program, this study assessed the U.S. Department of Education's (ED) administration of the program. Data were obtained through interviews with ED and other federal officials, institutional surveys, reviews of documents, attendance at meetings and training events, facilitated groupware sessions, and institutional case studies. Major findings indicated that: (1) program participation plateaued after rapid growth the first 3 years; (2) the loan origination transition process experienced multiple difficulties and delays; (3) a high level of customer service was provided during the first three years of this program to institutions by ED and its contractors; (4) direct loan training and program materials were enhanced; (5) multiple loan servicing contracts were canceled; and (6) staffing and resource shortages exist in key areas. After a summary of highlights and an introduction, the evaluation's findings are detailed for specific processes and services of the program, including loan origination, reconciliation, loan servicing, consolidation, debt collection, support services, and training and resource materials, ED management findings, specifically financial, contract, and organizational management are also discussed. (DB)
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: Administrators; Policymakers; Practitioners
Language: English
Sponsor: Department of Education, Washington, DC. Planning and Evaluation Service.
Authoring Institution: Macro International, Inc., Calverton, MD.
Identifiers - Laws, Policies, & Programs: Federal Direct Student Loan Program