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ERIC Number: ED416056
Record Type: Non-Journal
Publication Date: 1996-Sep
Pages: 8
Abstractor: N/A
Reference Count: N/A
Capitalizing on Conflict.
Haggstrom, Tim; Rubenstein, Cynthia
High performance teams allow conflict to surface and then work toward understanding and resolution. Often when teams are in conflict, they appear to be in chaos. What may be occurring is that the conflict has allowed the team to access new information, and what appears to be chaos is actually reorganization around a new perspective. Capitalizing on conflict is an important skill for facilitators of experientially based team-building programs, as conflict has the potential to create change. Intrapersonal, intragroup, and intergroup conflict are defined. Five personal styles of conflict management are described, along with the types of situations that render these styles effective or ineffective. These five styles are competitive, avoidant, accommodative, compromising, and collaborative. Paralleling the five personal styles are five styles of facilitating a group in conflict: "It's my group and I'm in charge"; "How much time is left?"; "Whatever you say, chief"; "You've got to give a little"; and "Yes, you've got it now." The last of these is similar to the collaborative personal style because it involves effective communication among all individuals who are disagreeing. Also called the facilitative style, this is the preferred mode of intervention for group leaders because the contribution of conflict to the growth process is honored. Suggestions are offered for dealing with group "saboteurs" and working with various types of conflict. A 2-day intervention to resolve conflict in a community college department is described. Contains 11 references. (SV)
Publication Type: Guides - Non-Classroom; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A