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ERIC Number: ED415908
Record Type: RIE
Publication Date: 1998
Pages: 253
Abstractor: N/A
ISBN: ISBN-0-8389-0731-8
Evaluating Library Staff: A Performance Appraisal System.
Belcastro, Patricia
This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service, i.e., succinct, broad statements of performance based on the philosophy or values of the organization; (3) translating the code of service into specific standards of performance; (4) applying these standards objectively; (5) the use of standards of performance guidelines to clarify standards and ensure that all supervisors are evaluating performance at the same level; (6) coaching employees who are not providing the expected quality of service; (7) the importance of regularly scheduled performance reviews; (8) documenting employee behaviors; (9) standards for evaluating specific job duties; (10) standards for evaluating supervisory duties; and (11) using a point system to tabulate an employee's overall evaluation. Case studies present evaluations of five employees (new, long-term, supervisory, problem, and non-public service). Sample code of service, standards of performance guidelines, supervisory procedures, performance appraisal, and tabulation documents are appended. An index is included. (MES)
American Library Association, 155 North Wacker Dr., Chicago, IL 60606-1719 ($35; $31.50 members).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Media Staff; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: American Library Association, Chicago, IL.
Grant or Contract Numbers: N/A