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ERIC Number: ED414417
Record Type: Non-Journal
Publication Date: 1997
Pages: 101
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-92-828-1574-9
Work Organisation and Qualifications in the Retail Sector. The Case of Micro-Enterprise. Synthesis Report. CEDEFOP Document.
Kruse, Wilfried; van den Tillaart, Harry; van den Berg, Sjaak; King, Richard
Using the case study method, research was synthesized on micro-enterprises in Europe and the effects of changes in work organizations on employee qualifications and vice versa. The research focused on retail operations employing 10 or fewer staff. Five case studies were conducted in each of four member states of the European Union--Greece, Ireland, the Netherlands, and Portugal. The research found that the changing nature of retail operations (i.e., the growth of giant retail chains and changes in modes of transportation, work hours, and demographics) presents both problems and opportunities for small retailers. Although they often lose customers to the lower-priced chains, they can also supply a dimension of customer services that the large enterprises cannot. The study provides information about the complex and demanding character of modernization processes on small businesses. It shows that job training for such enterprises must take place on the job and be compatible with the routines of the businesses. On-the-job continuing vocational training in micro-enterprises could be provided if the learning content can be broken down and systematized. (Contains 18 references) (KC)
Bernan Associates, 4611-F Assembly Drive, Lanham, MD 20706-4391; phone: 800-274-4888 (catalogue no. HX-08-97-735-EN-C: 8 European Currency Units).
Publication Type: Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: European Centre for the Development of Vocational Training, Thessaloniki (Greece).
Identifiers - Location: Greece; Ireland; Netherlands; Portugal