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ERIC Number: ED413909
Record Type: Non-Journal
Publication Date: 1997-May
Pages: 34
Abstractor: N/A
Survey of the Computer Users of the Upper Arlington Public Library.
Tsardoulias, L. Sevim
The Computer Services Department of the Upper Arlington Public Library in Franklin County, Ohio, provides microcomputers for public use, including IBM compatible and Macintosh computers, a laser printer, and dot-matrix printers. Circulation statistics provide data regarding the frequency and amount of computer use, but these statistics indicate little about the users. This study sought to learn some characteristics of the users, which programs they prefer, and their purposes in using public access personal computers. In a 24-day period in 1996, questionnaires were made available to every person 18 years old or older who used the personal computers at the main branch of the Upper Arlington Public library. The survey resulted in a 16% response rate with a total of 57 completed questionnaires. The most frequently cited reasons for use, from highest to lowest, were job searching, business correspondence, school assignments, and personal correspondence. Word processing programs were used in 73% of the visits. The typical respondent uses the library's computers two to three times per month. Computer users were as likely to live within Upper Arlington as to live outside. Seventy-four percent have access to computers elsewhere, and of those, 48% have computers at home. The satisfaction levels with both staff and equipment were high; however, a frequent comment was a desire for newer hardware and software, and for Internet access. The survey cover letter and questionnaire are appended. (Contains 26 references.) (Author)
Publication Type: Dissertations/Theses; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Ohio