ERIC Number: ED412990
Record Type: RIE
Publication Date: 1996-Oct
McDonald and Company Securities Library User Survey, 1996.
Wolfgram, Derek E.
The library of McDonald and Company Securities is important to the success of the business and its employees. This study assesses the needs and expectations of the library users, and analyzes how well the current library services are meeting those needs and expectations. A questionnaire was distributed to a large random sample of the firm's employees. The results were compiled, and a statistical analysis was performed to analyze the relationships that existed among various items evaluated on the questionnaire. The questionnaire evaluated: frequency of library use; method of requesting library services--phone, fax, e-mail, interoffice mail, or visiting the library; method of receiving information; length of time the library takes to answer user's request; frequency of use of specific services; ability of librarians to find the information sought and reason if librarians are unable to; importance of specific library services; importance of the library for job performance; the degree of value the library adds to presentations to clients and colleagues; overall level of satisfaction with the library; user's position in company and branch location; and a write-in section for additional comments. The survey achieved a response rate of 66% (n=258). Of the respondents, 69% indicated that they had used the library. Overall, the survey revealed that employees are very satisfied with the current performance of the library. The librarians must continue to work to ensure that employees are aware of what information is available, and that the information is accessible quickly and efficiently. The cover letter and questionnaire are appended. (Contains 26 references.) (SWC)
Descriptors: Access to Information, Business, Corporate Libraries, Information Needs, Information Seeking, Information Sources, Information Utilization, Library Research, Library Services, Library Surveys, Online Systems, Research Tools, Special Libraries, Use Studies, User Needs (Information), User Satisfaction (Information), Users (Information)
Publication Type: Dissertations/Theses; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Note: Master's Research Paper, Kent State University.