ERIC Number: ED411829
Record Type: Non-Journal
Publication Date: 1996
Reference Count: N/A
Information Infrastructure: Organisational Capability for Online Information Provision.
Klobas, Jane E.
This paper identifies aspects of information flow that are affected by online provision of internal information. Reference is made to four case studies of Western Australian government agencies' steps toward becoming Internet information providers, and to the lessons learned from their experiences. Three key interdependent elements of organizational information infrastructure or capability for Internet information provision as identified by the case studies are: organizational structure and processes; information technology infrastructure; and information management infrastructure. The paper concludes with the following recommended strategies for managers to prepare their organizations to become online providers of internal information: (1) develop in managers an understanding of the new information and business environment; (2) develop managerial, professional and operational staff understanding of the organizational role of computer-based communication media; (3) re-engineer business processes whose end-product is information provision; (4) develop policies and procedures for management of online information about the organization; and (5) provide appropriate staff with suitable information technology and skills for online information access and provision. (Contains 12 references.) (AEF)
Descriptors: Access to Information, Case Studies, Computer Literacy, Computer Mediated Communication, Foreign Countries, Information Dissemination, Information Management, Information Technology, Internet, Online Systems, Organizational Objectives, Resource Allocation, Search Strategies, Staff Development
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Australia