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ERIC Number: ED411480
Record Type: Non-Journal
Publication Date: 1997-May-22
Pages: 20
Abstractor: N/A
Reference Count: N/A
Rehabilitation Consumer Satisfaction Assessment: Collaboration between a State Vocational Rehabilitation Agency and a Pre-Service Training Program.
Davis, Alan; Glenn, Margaret
The views of rehabilitation consumers have not played a central role in shaping training programs for rehabilitation counselors. Likewise, partnerships between state vocational rehabilitation agencies and institutions of higher education have not been developed to their full potential. A planned collaboration between Montana Vocational Rehabilitation and Montana State University-Billings, so as to assess rehabilitation consumer satisfaction, is described in this paper. The primary purpose of the collaboration is to provide information of long-range value for rehabilitation service planning, and to improve the rehabilitation counselor training program at the collaborating school to make the program more relevant to the experience of rehabilitation consumers. Special emphasis is given to the program evaluation and curriculum development used in this program. Specific details on consumer satisfaction assessment procedures are outlined and the many benefits that assessment of consumer satisfaction offers to human services program evaluation are described. The role of the rehabilitation counselor in securing consumer feedback is discussed, since it is through the counselor that consumer needs are identified and served. Due to the link between service delivery and counselor preparation programs, models of collaborative consumer assessment surveys should be commonplace; presently, such models are rare. (RJM)
Publication Type: Speeches/Meeting Papers; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Montana