ERIC Number: ED410965
Record Type: Non-Journal
Publication Date: 1997-Jun-30
An Evaluation of the Federal Government's Implementation of the Government Information Locator Service (GILS). Final Report.
Moen, William E.; McClure, Charles R.
The Government Information Locator Service (GILS) is an innovative networked-based approach to assist users in locating government information resources. This document reports the results of an evaluation study begun in September 1996 and completed in June 1997. The goal of the study was to understand how: GILS serves various user groups; GILS improves public access to government information; agencies are progressing with their implementations; and how GILS works as a tool for information resources management. A variety of data collection and analysis techniques were used to assess the current status, use, and user satisfaction with the U.S. Federal implementation of GILS. The original vision of a government-wide information locator service has not yet been achieved. Many of the shortcomings of U.S. Federal GILS implementation relate to problems of focus, scope, and administration rather than a fundamental flaw in the architecture and vision of GILS. Some of the issues affecting the success of GILS relate to networked information discovery and retrieval, which represents a large and active research area. GILS, as currently constituted and currently implemented, must be refocused and reengineered to accomplish its original goal as a government-wide information locator service that can improve citizen access to government information. Appendices include: selected policy, management, and operations documents; list of U.S. Federal GILS sites; study methodologies; research instruments; and results of data collection. (Contains 135 references.) (Author/SWC)
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: General Services Administration, Washington, DC. Office of Information Technology Integration.
Authoring Institution: N/A