ERIC Number: ED410860
Record Type: Non-Journal
Publication Date: 1997-May-19
Reference Count: N/A
Avoiding a Collision Course: How To Maintain Research Standards in the "Quick and Dirty Work" of TQM and Reengineering. AIR 1997 Annual Forum Paper.
Terkla, Dawn Geronimo; Armstrong, Kelli J.
This paper assesses the impact of business practices on higher education institutional research activities. Institutions who have been implementing total quality management practices are gradually adopting a new method, process redesign, which focuses more on how to achieve improvements using less costly research methods and procedures. This study outlines how one institution worked toward a research compromise. Early on, the institutional research office, in conjunction with quality improvement teams, identified a number of problem areas. It was found that: (1) quality improvement teams sometimes lacked research training and understanding of the quality management process; (2) the defined research problem was sometimes too large to be managed in the time assigned; (3) survey instruments were sometimes too inclusive; (4) the personal dynamics within and between quality improvement and institutional research team members sometimes created barriers; and (5) often, too much data were gathered. These problems were addressed systematically as the institution shifted focus from quality management to process design. (CH)
Descriptors: Advisory Committees, Cost Effectiveness, Data Collection, Efficiency, Higher Education, Institutional Research, Long Range Planning, Management Teams, Operations Research, Organizational Development, Participative Decision Making, Policy Formation, Power Structure, Quality Control, Teamwork, Total Quality Management
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A