ERIC Number: ED410674
Record Type: RIE
Publication Date: 1995
The Efficacy of Quality Improvement Programs in Education.
Curley, John R.
Total Quality Management (TQM) is being adopted by many governmental entities, including public school districts. A basic tenet of quality improvement is that the customer, not the organization, defines quality. Other tenets are that the organization must satisfy the customer in order to best the competition; and that the organization must change and develop systemwide practices to manage continuous change and to meet new problems and challenges. Although TQM offers some aspects that may be pertinent and valuable to the management and improvement of governments and schools, independent companies and public institutions have very different missions and obligations. It would be unwise to assume that what works in the private sector will work in the same fashion in the public sector, especially when specific improvement programs are already in place. Other differences are that the customers of public schools are not as well-defined as those of the business world, and these customers often make conflicting demands on schools; the schools' purpose is to prepare students to participate in a pluralistic society; and TQM projects can be manipulated for political gain. (Contains 19 references.) (LMI)
Publication Type: Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A
Note: Printed on colored paper.