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ERIC Number: ED410393
Record Type: Non-Journal
Publication Date: 1997
Pages: 17
Abstractor: N/A
Reference Count: N/A
Mental Models: The Food for Thought.
Kirk, James; Cannon, Becky; Burke, Laura
Learning organizations constantly question and make appropriate changes in their "mental models." Mental models include the images, assumptions, and stories that everyone carries around in his/her mind---personal mindsets of what an individual considers to be "reality." For example, "high work performance" or "service quality" are to an individual worker what he or she considers them to be. Mental models are important to organizations for two reasons: (1) they can often account for why two or more workers can observe the same phenomena and arrive at very different conclusions as to what has occurred; and (2) there can be few fundamental or lasting changes in an organization without first changing the mental mindsets of managers and employees. Several activities can be used to familiarize employees with terms such as mental models, mindsets, paradigms, and paradigm shifts. The game "Leaping to Conclusions" introduces learners to the concepts of "inferencing" and "mindsets," illustrating how previous experiences and personal mindsets influence the way people interpret everyday events. "Made in the USA" focuses on the concept of paradigm shift. "Side Effects" brings participants' attention to the many compromises and adjustments that accompany almost all paradigm shifts. (Instructions for these activities are included in this paper.(Contains 43 references.) (KC)
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A