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ERIC Number: ED409737
Record Type: RIE
Publication Date: 1997
Pages: 12
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Charting New Directions: Of Communication in a Social Service Setting.
Heim, Craig
Working Papers in Educational Linguistics, v12 n2 p43-52 Fall 1996
An analysis of the use of language in a social service context using microethnographic research techniques is described. The study examined a single interaction between a welfare caseworker and a client as they address the client's employment and educational options. The interaction was videotaped and a segment of just over a minute was analyzed in the context of theory concerning face-to-face communication and looking specifically at the relationships between linguistic, non-verbal, and proxemic cues in the exchange. Results indicate significant differences in the way each participant uses hands and arms in communication, patterns in the caseworker's handling of documents, a shift in caseworker role during the client's extended turn at talk, and use of a range of communication strategies by both participants. It is concluded that microethnographic techniques can illuminate the complex processes involved in communication. Contains 12 references. (MSE)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Note: For serial issue as a whole, see FL 024 674.