A practicum at a licensed, non-profit family day care agency in Canada serving over 4,000 children and their families was designed to assist in clarifying the meaning of family support and family-centered child care. The practicum was developed to assist the agency in moving towards operationalizing its commitment to provide optimal family support to families receiving its day care. Interviews with staff had confirmed that there was confusion regarding the definition and application of family support. The solution strategy included intensive work on a short-term basis with two agency staff groups. The development of a working knowledge of family support philosophy, principles, practices, and approaches was emphasized. There was also work to develop family support "champions" who were expected to provide leadership to their colleagues. A pretest-posttest evaluation showed that the practicum intervention effectively increased participants' understanding of specific family support concepts. The training appeared to build a foundation to support future strategies to enhance family-centered practice. A particularly significant outcome of the practicum was the development of a discussion paper, "Moving towards Family-Centered Day Care." (Six appendices present highlights of training sessions, the discussion paper on family-centered child care, best practices, a case study, evaluation forms, and feedback forms. Contains 40 references.) (SD)