ERIC Number: ED408004
Record Type: Non-Journal
Publication Date: 1997-Apr
Reference Count: N/A
TQM and Faculty Evaluation: Ever the Twain Shall Meet? ERIC Digest.
Andrews, Hans A.
Although Total Quality Management (TQM) has been adopted at a number of community colleges in the areas of financial aid, admissions and registration, and staff performance, its use is almost non-existent in the evaluation of classroom teaching. Barriers to its application to the classroom include faculty resistance to the idea of students as customers and to interference in their disciplines, threats to academic freedom, and the costs of training. Initiatives that have been developed for introducing TQM in the classroom include Angelo and Cross' classroom assessment techniques (CATs), designed for use by faculty members to evaluate the quality of their teaching, and the Locate-Establish-Assess-Research-Nominate (LEARN) model, which uses student quality teams to identify opportunities for improving learning. For TQM to become functional in the classroom, it is important that administrators facilitating the process recognize, reward, and reinforce faculty performance in the classroom. Some administrators have chosen to root evaluations in a developmental framework that eliminates fear and surprises and expands communication. Finally, administrators must ensure that faculty evaluation is based on objectives and goals commensurate with TQM principles. Contains 13 references. (BCY)
Publication Type: ERIC Publications; ERIC Digests in Full Text
Education Level: N/A
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse for Community Colleges, Los Angeles, CA.