ERIC Number: ED407877
Record Type: RIE
Publication Date: 1994
Paperwork Plus: Literacy Materials for the Service Industry. Hotel Edition.
Bond, Judith; McGill, Teresa
The instructional materials are intended for use in teaching vocational English and English literacy to limited-English-speaking personnel in the hotel industry. They are designed for learners at three instructional levels, and address job-specific literacy tasks. An introductory section describes the materials and offers suggestions for multi-level grouping. Thirteen topical instructional units follow, each containing class activities and worksheets. A teacher's guide to activities and skills is included with each unit. Unit Topics include: introductions and exchanging personal information; hotel jobs; the workplace; schedules; housekeeping; working with food; health and safety; safety signs and labeling; transportation; service with a smile; money; performance; and fringe benefits. Appended materials include a resource guide, literacy skills inventory, facilitator's journal, and word cards. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Descriptors: Compensation (Remuneration), Food, Foreign Countries, Fringe Benefits, Hospitality Occupations, Hotels, Housekeepers, Interpersonal Communication, Literacy Education, Monetary Systems, Occupational Safety and Health, Personnel Evaluation, Scheduling, Second Language Instruction, Staff Development, Teaching Guides, Transportation, Vocational English (Second Language), Work Environment, Workplace Literacy
Publication Type: Guides - Classroom - Teacher; Guides - Non-Classroom
Education Level: N/A
Audience: Practitioners; Teachers
Authoring Institution: Etobicoke Board of Education, Ontario.