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ERIC Number: ED406714
Record Type: Non-Journal
Publication Date: 1996-Nov
Pages: 28
Abstractor: N/A
Reference Count: N/A
Why Managers "Can" Mediate: A Re-Examination of the Literature on Managerial Third Party Intervention.
Jameson, Jessica Katz
While the research on managerial third party intervention recommends that managers use a mode of intervention that allows disputants to maintain control of decisions, or mediation, it simultaneously concludes that these models are difficult for managers to follow within the restrictions of their managerial role. The paper argues that the research leaves managers wanting for normative guidelines for successful intervention and presents a model of conflict intervention training emphasizing that when a transformational leadership style is used, managers can successfully adopt mediation as it becomes an extension of their everyday goals of fostering employee growth and development. It is concluded that the model must be tested in the workplace to avoid receiving criticism. It is suggested that another area demanding extension and exploration is the identification of the types of informal disputes managers and employees face and the interventions that are most successful in each case. It is also concluded that research providing empirical data demonstrating the impact of traditional vs. transformative mediation is crucial to determining the value of training in this arena. Contains a figure outlining intervention training and 30 references. (Author/NKA)
Publication Type: Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A