ERIC Number: ED406518
Record Type: RIE
Publication Date: 1996-Mar
Reference Count: N/A
Administrative Support Occupations Skill Standards.
Professional Secretaries International, Kansas City, MO.; Vocational Technical Education Consortium of States, Decatur, GA.
This document establishes a set of performance expectations based on current practices in administrative support occupations. It is designed to assist individuals, training providers, employers, management personnel, and professional organizations in matching knowledge, abilities, and interests to knowledge and skills required for success in administrative support careers. Skill standards are divided into three separate areas: occupation-specific knowledge, workplace behaviors, and technical skills. The document first describes the developmental process and summarizes results of a survey of 489 secretaries. The section on occupation-specific knowledge divides skill standards into these areas: communication, mathematics, and science. The workplace behavior section lists the behaviors in these categories: work ethics, interpersonal relationships, teamwork, and solving problems and critical thinking. The next section contains technical skills subdivided into core skills (organizing and planning functions, maintaining equipment and supplies, performing financial functions, managing records and files, communications, document production, information distribution, producing documents using desktop publishing, using operating systems) and occupation-specific skills (supervising personnel, preparing legal documents, providing medical services). A skill standard matrix follows that includes both core and occupation-specific technical skills. Each skill is matched to standards. Survey results are appended. (YLB)
Descriptors: Critical Thinking, Employment Qualifications, Interpersonal Relationship, Job Skills, Office Management, Office Occupations Education, Office Practice, Postsecondary Education, Problem Solving, Records Management, Secondary Education, Secretaries, Standards, Teamwork, Work Attitudes, Work Ethic
V-TECS, Southern Association of Colleges and Schools, Inc., 1866 Southern Lane, Decatur, GA 30033 (1-99 copies, $25 each; 100-199, $20 each; 200 or more, $15 each).
Publication Type: Tests/Questionnaires
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Kentucky State Dept. of Adult and Technical Education, Frankfort. Cabinet for Workforce Development.
Authoring Institution: Professional Secretaries International, Kansas City, MO.; Vocational Technical Education Consortium of States, Decatur, GA.