ERIC Number: ED405876
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
The Stakeholder Approach to the Construction of Performance Measures.
Crawford, John C.
Glasgow Caledonian University Library (Scotland) conducted a pilot study to design a set of user chosen performance measures which can be used in British academic libraries for data collection. Members of 8 stakeholder groups were identified and given an 103-question survey, with each question to be rated on a 1-5 scale of importance. Stakeholder groups included: SPARC (Strategic Planning and Resources Committee); senior library staff; other library staff; academic staff; research students; postgraduate students; full-time undergraduates; and part-time undergraduates. Results from the pilot study indicate: the higher the academic status of the respondent, the more importance is attached to quality of staff and their management performance; and non-library staff respondents rated highly indicators which related to service provision, but rated technical and management issues lower. The final study will compile a meaningful list of stakeholders; identify a small number of generally applicable "parsimonious" measures; identify performance measures appropriate to specific stakeholder groups; allow decision-making librarians to concentrate on a defensible, validated set of measures; help non- librarians participate usefully in library performance measurement; and design both general and stakeholder-specific questionnaire skeletons which can be applied in all British university libraries. An appendix includes the pilot study questionnaire. (SWC)
Publication Type: Reports - Research; Speeches/Meeting Papers; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom (Great Britain)