ERIC Number: ED405870
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
The Development of Performance Indicators for Prison Libraries.
Lithgow, Susan D.
This report describes a study to investigate the improved efficiency and effectiveness of prison library provision in England and Wales, through the development and validation of relevant performance indicators to be used as part of quality assurance programs. Prison libraries perform important educational, rehabilitative, and recreational functions. In response to an increasing pressure to show accountability in terms of value for money, a variety of organizations are reassessing performance. The Prison Department recognizes the value of the input of public library services, and has hoped that standards adopted by the public library profession would automatically be transferred to prison library services. However, prison libraries are sufficiently different from public libraries to necessitate performance measures unique to their setting. Factors such as security and care of inmates and staff, transiency of the population, inmate library access, and intensity of library use all contribute towards the disparity between public and prison library services at an operational level. Performance measures were developed based on interviews with prison staff and inmates, observation and monitoring of library service, and reviews of existing documentation. The performance indicators are categorized in three groups: resources--how and to what extent prison library services are resourced, in both financial and non-financial terms; service--statistics of library usage; and consumer indicators--factors concerned with the library users and potential library users. (Author/SWC)
Descriptors: Correctional Institutions, Cost Effectiveness, Efficiency, Evaluation Methods, Foreign Countries, Library Facilities, Library Research, Library Services, Library Standards, Measurement Techniques, Organizational Effectiveness, Prison Libraries, Prisoners, Public Libraries, Resource Allocation, Users (Information)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom (England); United Kingdom (Wales)