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ERIC Number: ED405837
Record Type: Non-Journal
Publication Date: 1996
Pages: 9
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Supporting Student PCs on the Campus Network.
Weaver, Brad
The campus data network, WABnet, at Wabash College (Crawfordsville, Indiana) provides students with access to the campus Novell servers, the library catalog, and the Internet. The College attempted to minimize the support load for the Intel-based PCs (personal computers) by developing a self-install procedure for student PC connections. The program was very successful, with more than 60% of students connecting without assistance from Computer Services. This paper discusses student support needs, and the challenges of meeting these needs. The self-install procedure, which lets students do everything from installing the network card to loading software, is described in detail. The ongoing post-connection support system, which includes a World Wide Web server and student employees, is also discussed. (Author/AEF)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A