ERIC Number: ED405816
Record Type: Non-Journal
Publication Date: 1996
Reference Count: N/A
A Team Approach to Managing Technology: Despite Our Differences--We Had To Make IT Work!
Giuliani, Peter R.
Franklin University, a private urban university with 4500 students located in Columbus, Ohio, completed the initial phase of a long-range, campus-wide technology plan. The plan creates a well supported and managed computing and communications infrastructure focusing on: user support systems; classrooms and laboratories; offices; outside access; and network infrastructure. A five-member self-directed team composed of administrators, faculty, and staff were responsible for all strategic and tactical decisions. The team approach has many advantages and disadvantages. This paper identifies the major events, problems, and triumphs the team encountered related to: defining the identity of individuals and the team as a whole; assuming additional roles and responsibilities; planning and managing capital and operating budgets; communicating to stakeholders; managing multiple projects; negotiating with vendors; hiring and managing a technical support staff; and resolving team conflicts. Collaborative risk taking, with trust, is a necessary quality for successful team management of technology. (SWC)
Descriptors: Budgets, Computer Networks, Cooperative Planning, Group Activities, Higher Education, Information Technology, Long Range Planning, Participative Decision Making, Resource Staff, Self Directed Groups, Stakeholders, Teamwork, Technology Planning, Telecommunications, User Needs (Information), Vendors
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A