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ERIC Number: ED405625
Record Type: Non-Journal
Publication Date: 1996-Nov
Pages: 23
Abstractor: N/A
Reference Count: N/A
Communication and the Learning Organization.
Sandine, Brian
Organizational learning is fundamentally a communication phenomenon and, as such, communication research is particularly well suited to contribute to the understanding of this occurrence. Three communicative processes are constitutive of learning organizations: (1) collective thinking processes, whose three components are collectivity, idea evaluation, and idea extension, allow people with differentiated areas of expertise to combine their knowledge and produce outcomes they could not produce on their own; (2) reflection on past action promotes the creation of new action based on that insight; further action and observation of the consequences generates new insight; and (3) dialogue encourages people to gradually suspend their defensive exchanges and probe for the underlying reasons for their differences. Dialogue becomes the central feature of this tripartite formulation because collective thinking is impossible without it, and reflection is of little value unless its outcomes are meaningfully deliberated. There are four constituent aspects central to the dialogue process: metacommunication, commitments, disclosure, and climate. The idea of learning as a collective and collaborative endeavor undertaken by work groups in a way that enables these groups both to expand their capacity to create knowledge and adapt their structure, practices, and technologies to reflect their new insight is especially timely for contemporary organizations. Future research can make use of this communication literature review as a framework. (Contains 4 tables and one figure and 71 references.) (Author/CR)
Publication Type: Speeches/Meeting Papers; Information Analyses; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A