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ERIC Number: ED405018
Record Type: RIE
Publication Date: 1996
Pages: 185
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Messages, Meanings, and Minestrone: The Communication Cookbook.
Gershwin, Mary Crabbe; And Others
One of a series of workplace education modules, this module includes activities and exercises for teaching communication skills in the workplace. First, introductory material reviews the goals of the module and defines three levels of difficulty of module activities (i.e., beginner, intermediate, and advanced). The importance of communication skills in the workplace is then discussed and issues related to setting up a classroom environment and assessment are addressed. The bulk of the module then presents 76 activities in the following 9 topic areas: (1) the role of perception in the communication process; (2) the importance of listening; (3) expressing ideas clearly; (4) awareness of the effects of positive, negative, and constructive feedback; (5) team communication skills; (6) conflict management or negotiation skills; (7) customer service skills, including considerations related to voice quality, active listening, and problem-solving; (8) presentation skills, including effective public speaking; and (9) intercultural communication skills, including awareness of one's own and other cultures, nonverbal communication techniques, and language simplification. Each activity includes a description of intended learning goals, the difficulty level, the recommended group size, the time needed, and necessary materials. (HAA)
CCCOES Workplace Learning, 1391 N. Speer Blvd., Suite 600, Denver, CO 80204-2554 ($30).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC.
Authoring Institution: Colorado State Community Coll. and Occupational Education System, Denver.
Note: Prepared as part of the Educational Partnerships in Colorado project administered under the Adult Education Act (PL-100-297) as amended by the National Literacy Act of 1991 (PL-102-73); for related modules, see JC 970 068-072.