ERIC Number: ED404696
Record Type: Non-Journal
Publication Date: 1996-Nov
Reference Count: N/A
Groups in Organizations and Communication Training: Closing the Barn Door.
Hugenberg, Lawrence W.; Moyer, Barbara S.
Noting that research is inconclusive regarding the role of mediation in groups, this paper represents an initial attempt to integrate specific communication skills into the teaching of mediation. The paper begins with a literature review investigating literature on communication competence during conflict to establish a foundation for the basic leadership communication requirements. Sections of the literature review part of the paper address group members' perceptions and behaviors, negotiation, the role of the mediator, communication competence, mediation in groups, group communication and mediation training, and mediation skills in organizational groups. The paper next discusses and defines the characteristics of dialogic mediation (a non-traditional approach to training group members in mediation skills): authenticity, inclusion, confirmation, presentness, spirit of mutual equality, and supportive psychological climate. The paper concludes that training in dialogic communication is likely to improve how conflict is handled in groups for two reasons: members are sensitized through training to mediation efforts and will be more likely to accept those efforts; and each group member will be able to use mediation skills to resolve conflicts in the group as needed. Contains 65 references. (RS)
Publication Type: Speeches/Meeting Papers; Information Analyses; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A