ERIC Number: ED404605
Record Type: RIE
Publication Date: 1996
Faculty and Student Services: Friends or Foes: A Workshop.
Universities and colleges exist to serve, educate, and help the student population. Although university personnel are there to help students achieve these goals, misunderstandings often lead faculty and student services personnel to operate at cross-purposes. This workshop explores the roots of these communication problems and offers suggestions for closing the gap between these two groups. Seven statements, which outline some of the sources of potential conflicts between faculty and student services workers, are used to generate discussion: (1) Each group has different goals for their interactions with students; (2) There are different hiring procedures, salary charts, and tenure requirements for each group; (3) There is a hierarchy in most educational institutions; (4) Territoriality is an important issue; (5) There is often a lack of contact between faculty and student services personnel; (6) There is a lack of knowledge about what the other side actually does; and (7) The biggest problem is a lack of communication between the groups. Twelve suggestions that student services personnel can employ for improving relations with faculty are given, which include: find faculty allies, participate in faculty orientation and faculty development, and keep faculty informed of events in student services. (RJM)
Publication Type: Speeches/Meeting Papers; Guides - Non-Classroom; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Convention of the American College Personnel Association (Baltimore, MD, March 6-10, 1996).