ERIC Number: ED404340
Record Type: Non-Journal
Publication Date: 1993-Apr-20
Reference Count: N/A
A Report on the Virginia Beach Client Satisfaction Plan for Teachers. Executive Summary.
Ball, Donald W.; Ostrander, Laura R.
In 1992-93 a client satisfaction plan for teachers was developed and implemented in the Virginia Beach (Virginia) public school system. This report describes the processes of design and implementation as well as preliminary findings from the field test of a survey soliciting parent perceptions of teacher performance. Although students were recognized as the clients of teachers, parent were the target client group in this study. Forty-six percent of the district's teachers volunteered to participate, and 40,128 forms of a survey developed for the study were sent to parents of their students. The overall return rate was slightly over 50%. These were compiled for each participating teacher. Results were positive, with parent comments about teachers generally favorable. Parents supported the idea of client satisfaction and generally appreciated the teachers' efforts. Results were used to refine the survey for later use. Five tables present survey findings. (SLD)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: Virginia Beach City Public Schools, VA.; Virginia Univ., Charlottesville.