ERIC Number: ED403904
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
Student Appraisal of Library Services. Survey Results.
la Plante, Jane
This survey was conducted in order to determine how well the students at Minot State University (North Dakota) feel the Gordon B. Olson Library is fulfilling its mission of providing them with "convenient access to high quality information resources and services which support teaching, learning, and research." One objective of this survey was to respond to student requests for an expansion of library hours by determining how widespread student desire for expanded library hours is, and which hours students would most like to be added. Also, the library staff wished to know: (1) whether students find the library's book and periodical collections adequate to their research needs; (2) whether they find staff approachable and helpful; (3) whether they are able to find desired materials as well as a quiet place to study; (4) whether they are able to use library equipment with a minimum of fuss; (5) whether they find the use of debit cards for copying convenient; and (6) whether they find library policies generally fair. The methodology used in this study was visiting randomly-selected individual classrooms. The return rate was very high and none of the students visited refused to complete a survey form. Analysis of the responses revealed that, despite some complaints, students are generally satisfied with library hours, services, and policies. However, students would like the library to remain open until midnight on weeknights and more hours on weekends. Some students noted that staff were rude, impatient, or not available when they needed assistance. The most frequent complaints about the collection were that more journals are needed and that the journals need to be on the shelves. Improvements of the problem areas are recommended. Appendices include: a list of courses included in this survey; letter to the faculty; survey form with frequencies and percentages; transcript of comments; comment tally by frequency; comment tally by subject; frequency statistics by variable; and comment codes. (AEF)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Minot State Univ., ND.