ERIC Number: ED402977
Record Type: RIE
Publication Date: 1996-May
Crisis Response Support Procedures for Educational Institutions.
Developed at Missouri's Crowder College, the guidelines in this manual are designed to help educational institutions respond to and resolve crisis situations. Following an introduction describing the importance of having proactive commitments, resources, and routines in place to respond to crises, the first section provides general crisis support procedures, including obtaining commitment for a crisis policy from the Board of Education, developing a plan, and providing in-service training. The next section addresses procedures for dealing with the aftermath of a traumatic loss and includes the following sections: (1) general principles, such as directing efforts toward individual and collective grief resolution, notifying administrators if other family members attend or are employed within the district, and resuming normal activities as soon as possible; (2) addressing the crisis, including the importance of verifying all information with appropriate authorities/family members to avoid rumors, planning to have classes covered to release staff for counseling, designating one person to deal with media, and providing a crisis response team; (3) counseling guidelines, including the importance of using tact with respect to individual religious beliefs, using caution with physical contact in comforting students, and being aware of students who exhibit extreme emotions; and (4) following-up to the traumatic loss by gauging reactions to the event and the campus response. A sample prepared statement and a form for listing crisis contacts are appended. (HAA)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Crowder Coll., Neosho, MO.