ERIC Number: ED402883
Record Type: Non-Journal
Publication Date: 1995
Reference Count: N/A
Change@ucsc.edu: Managing a Comprehensive Change Effort.
Coate, L. Edwin
This monograph describes how team- and process-oriented change techniques such as Total Quality Management (TQM) and Business Process Reengineering (BPR), were adapted to an academic environment to effect a comprehensive change program at the University of California Santa Cruz (UCSC). The $3 million program, begun in 1993, produced radical changes and redesign of administrative functions from accounting systems to purchasing to information systems. The first chapter introduces the UCSC setting and introduces the concepts of quality process management, TQM, continuous process improvement, and BPR. The next chapter covers the first phase of the BPR process, assessment, which identifies specific change opportunities. The BPR tool kit--customer surveys and focus groups, process mapping, error analysis, technology mapping, and activity-based costing--are discussed in Chapter 3. Phase 2, selection of a financial information system and implementation planning, is covered in the following chapter. Chapter 5 addresses the implementation methodology; while the next two chapters discuss a case study involving the redesign of purchasing and acquisition functions; Chapter 8 considers organizational restructuring and changes in campus technology. Chapter 9 speaks to communication, managing risk, and human resources implications. The final chapter addresses the "Lessons Learned." (Contains notes and 16 references.) (CH)
Descriptors: Administrative Change, Administrative Organization, Administrative Policy, Change Agents, Change Strategies, College Instruction, Educational Change, Higher Education, Management Systems, Organizational Change, Organizational Development, School Restructuring, Total Quality Management
National Association of College and University Business Officers, One Dupont Circle, Suite 500, Washington, DC 20036 ($30 members; $45 nonmembers).
Publication Type: Guides - Non-Classroom; Reports - Descriptive
Education Level: N/A
Audience: Administrators; Policymakers; Practitioners
Authoring Institution: National Association of College and University Business Officers, Washington, DC.