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ERIC Number: ED401945
Record Type: Non-Journal
Publication Date: 1995
Pages: 31
Abstractor: N/A
Reference Count: N/A
A Survey of Navigational Computer Program in the Museum Setting.
Sliman, Paula
Patron service is a high priority in the library setting and alleviating a large percentage of the directional questions will provide librarians with more time to help patrons more thoroughly than they are able to currently. Furthermore, in view of the current economic trend of downsizing, a navigational computer system program has the potential of reducing the number of support staff required to aid reference librarians by reducing the number of patrons visiting the reference desk. A study was conducted to: (1) determine whether or not a navigational computer program would reduce the number of support staff answering directional questions posed at the reference desk and (2) determine whether or not patrons would use a navigational computer program. A questionnaire consisting of 14 multiple choice questions was sent to museum directors throughout the United States; 39 were returned within the allotted time period. Section 1 of the questionnaire requested information about the museum and the director, specifically aimed to collect data regarding fees, educational level of the director, and his or her involvement in professional organization(s). Section 2 asked for information on the navigational computers used in the museum and sought to collect data on the use of these programs by visitors. Section 3 asked for information on the other types of computer technology utilized by the museum and the use of computer technology by the museum's visitors. Responses are discussed in detail. The main concern of the researcher was better service to the library patrons. The reduction of 53.9% of the directional questions asked at the reference desk (due to the navigational computer programs) would more than likely raise the level of service given to patrons by the reference librarian. The survey cover letter and questionnaire are appended. (Contains 30 references.) (Author/AEF)
Publication Type: Dissertations/Theses; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A