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ERIC Number: ED401810
Record Type: Non-Journal
Publication Date: 1995
Pages: 66
Abstractor: N/A
ISBN: ISBN-1-85920-105-9
Quality Assurance Systems, TQM, and the New Collegialism.
Harvey, Lee
This report discusses the application of the International Organization for Standards's ISO9000 quality assurance standard and Total Quality Management (TQM) to higher education in light of the "new collegialism." It defines the basic elements of ISO9000 and TQM, reviews the strengths and weaknesses of both approaches, and notes efforts to implement such approaches to quality in higher education institutions in the United Kingdom, United States, and Australia. It then provides an overview of the new collegialism, which emphasizes the development of a quality culture of continuous improvement based on a self-critical collegiate group. Although there are similarities among ISO9000, TQM, and the new collegialism, the report concludes that ISO9000 and TQM both fail to address the participatory, interactive nature of higher education. It maintains that the new collegialism adopts a transformative notion of quality that embraces process and change rather than adherence to a static specification of a product. (Contains approximately 220 references.) (MDM)
QHE, Baker Building, University of Central England in Birmingham, Perry Barr, Birmingham, B42 2SU, England, United Kingdom (8 British pounds).
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: University of Central England, Birmingham. Centre for Research into Quality.
Identifiers - Location: Australia; United Kingdom; United States