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ERIC Number: ED401699
Record Type: Non-Journal
Publication Date: 1996
Pages: 91
Abstractor: N/A
Reference Count: N/A
Team Conciliator's Manual. Conciliation Program.
Lane Education Service District, Eugene, OR.
This manual is intended for use in training volunteer community conciliators involved in resolving conflicts between schools and parents of special education students. After an introduction, the manual outlines the principles of conciliation, emphasizing that it should be voluntary, informed, self-determined, impartial, and confidential. Conciliation characteristics are noted, such as respectful, voluntary, collaborative, empowering, confidential, and future-oriented. The case development process and conciliation meeting processes are described. The importance of teamwork is stressed, including guidelines for being a good team member and attributes and roles of a conciliator. A section on communication skills considers attitudes, speaking and listening skills, nonverbal behaviors, participant interests and positions, and specific ways to use communication skills within the conciliation process. Additional sections address theories of conflict, cross-cultural aspects of the conciliation process, and ethics. Forms used in the process are attached. (Contains a bibliography of 25 items.) (DB)
Lane County Direction Service, 3875 Kincaid St., #18, Eugene, OR 97405-4599; fax: 541-686-5063; telephone: 541-686-5060.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Office of Special Education and Rehabilitative Services (ED), Washington, DC. Div. of Personnel Preparation.
Authoring Institution: Lane Education Service District, Eugene, OR.
Identifiers - Location: Oregon