ERIC Number: ED401698
Record Type: Non-Journal
Publication Date: 1996-Jun
Reference Count: N/A
Team-Based Conflict Resolution in Special Education. Conciliation Program.
Engiles, Anita; And Others
This monograph describes the Conciliation Project, which was developed to resolve conflicts between parents and schools in Lane County (Oregon) regarding students' special education programs. The project uses trained community-based mediation teams in a prescribed and structured process for resolving disagreements; the process is intended to be less damaging and polarizing and more responsive than due process hearings and state mediation programs. Following development of a case, team participants meet to clarify goals, evaluate alternatives to the conciliation process, and identify information needs. The meeting focuses on three steps: (1) identification of issues; (2) development of an understanding of the interests of all participants; and (3) problem-solving and development of an agreement. Sensitivity to cultural differences is exhibited through development of relationships in the Hispanic/Latino and Native American communities. Application in about 12 cases has shown that case development itself can facilitate constructive communication. The project has completed five full conciliations and has been active in outreach efforts that resulted in the recruitment and training of 23 conciliators. An evaluation plan has been developed. Appendices include job descriptions, a survey concerning project satisfaction, forms, and evaluation information. (DB)
Descriptors: Conflict Resolution, Disabilities, Elementary Secondary Education, Interpersonal Communication, Parent School Relationship, School Community Relationship, Teamwork
Lane County Direction Service, 3875 Kincaid St., #18, Eugene, OR 97405-4599; fax: 541-686-5063; telephone: 541-686-5060.
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: Office of Special Education and Rehabilitative Services (ED), Washington, DC. Div. of Personnel Preparation.
Authoring Institution: Lane Education Service District, Eugene, OR.
Identifiers - Location: Oregon