ERIC Number: ED401402
Record Type: Non-Journal
Publication Date: 1996
Reference Count: N/A
Workplace Learning: Reports of Change from Supervisors and Learners.
Gershwin, Mary Crabbe
Workforce Skills: Newsletter of Educational Partnerships in Colorado, p1-2,6-7 Fall 1996
The Colorado workplace program completed an open-ended program evaluation that examined the following: how people involved in workplace learning change, what the shape of that change is, and what impact that change may have. It explored the perspectives of two groups closely involved in the workplace learning process: participants and their supervisors. Data were gathered from 30 supervisors in 6 companies through an open-ended questionnaire that asked them to comment on general perceptions related to training outcomes. Data from 26 learners were collected using "action cards" and "conversation logs" that learners completed in classes. According to the data, 89 percent of learners reported making specific changes in the context of the workplace. A surprisingly high frequency (47.2 percent) of learners reported at least one account of application of learning with their families or in the community. Supervisors reported that participants demonstrated improvements in three key areas: more effective communication; taking on of more responsibility; and demonstration of improved skills on the job. Data collected from learners provided support for the these findings. Another major employee theme involved improvements in attitudes about relationships and work. Analysis of supervisor data revealed that workplace learning resulted in organizational impact in four categories: improved employee flexibility and teamwork; improved customer service; improved "learning environment"; and increased employee retention. (YLB)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: Colorado State Community Coll. and Occupational Education System, Denver.
Identifiers - Location: Colorado