ERIC Number: ED401326
Record Type: Non-Journal
Publication Date: 1995-Mar
Reference Count: N/A
Parent Satisfaction and Information (A Customer Satisfaction Survey).
Tuck, Kathy D.
The District of Columbia public schools sought to obtain an index of "customer satisfaction" from its parents through a study designed to examine their perceptions of their children's schools and school experiences. A survey was developed and pilot tested to ensure content validity and reliability. The survey focused on five areas: (1) quality of staff; (2) school climate; (3) academic program; (4) social development and extracurricular activities; and (5) parent involvement. This report summarizes the findings of the survey, which was completed by randomly selected 3,948 parents. Overall, parents were moderately satisfied with their local schools, giving schools an overall average rating of 3.82 on a 5-point scale. Only one-third of parents gave their children's schools an"excellent" rating. Among the five school areas examined in the survey, parents were most satisfied with parent involvement. The second highest rating was given to quality of the school staff, and the third highest rating was given to the school climate. Social development and extracurricular activities received the fourth highest ratings, and the academic program area was rated lowest by parents. Parent satisfaction also differed across student achievement levels, with satisfaction highest for parents with higher achieving students. Although parents differed in their levels of satisfaction, their rankings tended to be similar for the five school areas. Seven appendixes contain the survey instrument, parent ratings overall by school and for the five areas, and discuss survey methodology and respondent characteristics. (Contains 6 tables, 22 figures, 24 appendix tables, and 10 references.) (SLD)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: District of Columbia Public Schools, Washington, DC. Research Branch.