ERIC Number: ED399892
Record Type: RIE
Publication Date: 1987
Reference Count: N/A
Effective Performance Appraisals for Quality Student Service. Staff Training and Development Series.
Maddux, Robert B.
This manual, in workbook format, introduces the principles of how to conduct an effective employee performance appraisal in the higher education setting. It uses several case studies to illustrate these principles. It is designed to be used for individual study or group workshops and seminars. The topics discussed include establishing a positive work climate and preparing employees for performance appraisal; ways to prepare for more effective appraisals, with a focus on goals, standards, attitudes, self-appraisal, and appraisal discussion models; conducting the appraisal, including effective communication with the employee, discussing unsatisfactory performance, questioning techniques, personal development, supervisor self-assessment, and closing the appraisal discussion; and follow-up, including a performance appraisal checklist and a personal action plan. (CK)
Descriptors: Case Studies, Colleges, Evaluation Methods, Higher Education, Interviews, Job Performance, On the Job Training, Performance Factors, Personnel Evaluation, Questioning Techniques, Self Evaluation (Individuals), Staff Development, Staff Orientation, Supervisors, Universities
AACRAO Office, One Dupont Circle, Suite 330, Washington, DC 20036-1171 ($11.95, members; $13.95, non-members).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: American Association of Collegiate Registrars and Admissions Officers, Washington, DC.