ERIC Number: ED398961
Record Type: Non-Journal
Publication Date: 1993
Reference Count: N/A
Matriculation in the SDCCD: Student Satisfaction and Equity in Matriculation Services.
Armstrong, William B.
To determine students' awareness of and satisfaction with matriculation services, California's San Diego Community College District (SDCCD) surveyed 20,448 re-enrolling credit students in fall 1991 and spring 1992 at the District's City, Mesa, and Miramar Colleges and Educational Cultural Complex. Specifically, the survey sought data on student demographics, educational background, and satisfaction with orientation, assessment and placement, counseling and advising, and other matriculation services. From the original sample, a final sample was selected of students who originally enrolled in fall 1990, were transfer or degree oriented, and had used at least one service. The result was a pool of 7,086 responses. Study findings, focusing on responses for San Diego City College (SDCC) compared to results for the rest of the District, included the following: (1) 81% of SDCC respondents rated orientation as good or excellent, compared to 79% for the rest of the District; (2) although 69% of SDCC respondents rated advisement and counseling as good or excellent, 30% rated them as fair or poor; (3) 78.7% of SDCC respondents agreed that the services they received had helped them to clarify their educational goals, compared to 75% for the rest of the District; and (4) 31.7% of SDCC students indicated that they used all the matriculation services. Graphs of districtwide responses by student ethnicity and the survey instrument are appended. (HAA)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: San Diego Community Coll. District, CA. Research and Planning.