ERIC Number: ED397911
Record Type: Non-Journal
Publication Date: 1996-May
Reference Count: N/A
Evaluation of the Campus Information Center and Associated Services. Volume XXIV, Number 17.
Lucas, John A.; Didier, Karen
As part of a review of its Information Center, Facilities Rental and Reservation Center, and Computerized Area List and Labels System (CALLS), William Rainey Harper College (WRHC), in Illinois, conducted a survey of staff and students to determine their perceptions of the quality of these services. Surveys were distributed to a sample of 300 students enrolled in spring 1996 regarding the Information Center, 18 staff members who were thought to use the Rental and Reservation Center, and 12 staff members who were thought to use CALLS. Completed questionnaires were received from 99 students and all of the staff members. Study findings included the following: (1) 60 percent of the students surveyed had used the Information Center; (2) while all aspects of the Information Center's performance were rated very positively, the lowest rating was given to the promptness of service; (3) 16 of the 18 staff members surveyed used the Facilities and Reservation Center; (4) while all of the services received were rated highly, the lowest rating was given to the Reservation Center's ability to offer alternatives when desired space was not available, receiving 3.69 out of 4 points; (5) room quality was ranked rather low; (6) 10 of the 12 staff members surveyed had used CALLS an average of 11 times during the year; and (7) all aspects of CALLS service were rated better than good, though lower than the Reservation Center. The survey instruments are appended. (TGI)
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: William Rainey Harper Coll., Palatine, IL. Office of Planning and Research.