ERIC Number: ED397893
Record Type: RIE
Publication Date: 1996
Using Student Feedback To Improve Distance Education.
Minich, Eleanor L.
Florida Community College at Jacksonville (FCCJ) enrolls over 6,300 students annually in college-credit telecourses and computer-based courses. At the midpoint of each term, all students who have withdrawn from a distance education course are surveyed regarding their reasons for withdrawing and their perceptions of possible improvements. In winter 1995, 355 of the 2,220 students enrolled in telecourses withdrew and were surveyed. Responses, received from 18% (n=65), revealed that 68% had not participated in the course after attending an on-campus orientation and that 69% cited personal reasons outside of the college's control for withdrawing. Based on these findings, it was recommended that faculty initiate contact with distance learners earlier in courses and more frequently, and some faculty have investigated the use of electronic bulletin board systems to add an interactive component to telecourses. Surveys are also conducted of students completing distance education courses regarding their perceptions of administrative issues, faculty support services, and course design. In winter 1995, 424 students returned surveys, indicating that only 33% watched courses during scheduled cablecasts, 76% had access to a computer, and a majority were satisfied with faculty support and course organization. These findings suggested that cablecast scheduling was not as crucial as previously thought, since most students taped courses, and that modem-based courses were an option, with a sociology course using the FCCJ bulletin board planned for fall 1996. (BCY)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Florida Community Coll., Jacksonville.