ERIC Number: ED397755
Record Type: Non-Journal
Publication Date: 1996-May
Reference Count: N/A
Using Campus Climate Results To Improve Institutional Quality. AIR 1996 Annual Forum Paper.
Kelley, John M.; Fenner, Gary B.
This paper summarizes a recent organizational climate survey conducted at Villanova University (Pennsylvania). The campus-wide project distributed questionnaires to all faculty and staff, both full-time and part-time (N=1800) and a 39 percent response rate was achieved. The survey measured perceptions of the following core processes and values: leadership, communication, collegial decision making, trust and respect, satisfaction, recognition, and sense of community. The origin of the survey as well as its technical development and dissemination are discussed. Several issues arising from various stakeholder perspectives are addressed including anonymity of responses, multiple survey versions versus a single version, and identification of organizational units. Special attention is paid to the use of survey results in making specific improvements and enhancing the University's operations. A case example of how survey results are being used to improve the financial affairs unit is outlined. The survey is attached. (DB)
Publication Type: Speeches/Meeting Papers; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A