ERIC Number: ED397609
Record Type: RIE
Publication Date: 1993
Assessing the Communicative Skills of American Indian Job Applicants during the Interview Process. Final Report.
Nye, Chad; And Others
This project attempted to identify differences in the communicative skills of American Indians compared to other applicants for employment in the food service industry and conducted a demonstration training program to improve both verbal and nonverbal communication skills. The study developed out of a perceived lack of communicative competence when American Indians interact with non-Indians. Part 1 reports on results of evaluating the communication skills of 60 individuals, equally divided by sex and ethnicity (American Indian, Hispanic, Anglo) who were interviewed for a simulated position using the Vocational Decision-Making Interview (VDMI) Survey Instrument. This study found no statistically significant differences among groups on the VDMI, verbal characteristics, or nonverbal characteristics. Managers (n=3), however, indicated significant differences among groups in both verbal and nonverbal skills, with Hispanic individuals rated highest. Part 2 describes training in interview techniques provided to five American Indian adults with disabilities. Part 3 reports an analysis of sociolinguistic-discourse competence of 42 individuals (American Indian, Hispanic, and Anglo) in mock job interviews. This study found significant gender differences in use of laughter in the interview situation and a strong correlation between perceived verbal skills and assessed hireability. Appendices include training instruments, the interview protocol, and other project forms. (Contains 29 references.) (DB)
Descriptors: Adults, American Indians, Communication Skills, Cultural Differences, Disabilities, Employment Interviews, Evaluation Methods, Food Service, Hispanic Americans, Interpersonal Communication, Job Applicants, Nonverbal Communication, Sex Differences, Skill Development, Training Methods, Verbal Communication, Whites
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Sponsor: National Inst. on Disability and Rehabilitation Research (ED/OSERS), Washington, DC.
Authoring Institution: Northern Arizona Univ., Flagstaff. American Indian Rehabilitation Research and Training Center.